Privacy Policy
Table of Contents

1. HIPAA and PHI Compliance

1. Personal Data Collection

• Consumer Personal Data

• Client (Healthcare Provider) Personal Data

1. How We Use Your Information

1. Data Sharing & Third-Party Policies

1. SMS Communication Policy

1. Account Deletion & User Rights

• Option 1: Delete Your Account in the Nurse Lynx App

• Option 2: Request Account Deletion via Email

• Important Notes

1. Data Security & Protection

1. Changes to this Privacy Policy

1. Contact Information

1. HIPAA and PHI Compliance
If you are a healthcare provider or patient using our services, we handle Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We only use and disclose PHI in accordance with federal and state regulations.
2. Personal Data Collection
We collect personal data when you create an account, contact customer support, or use our Services.
Consumer Personal Data

• Name, email, phone number, and contact details

• Appointment or service request history

• Payment details (if applicable)

Client (Healthcare Provider) Personal Data

• Name, clinic/hospital details

• License and certification details

• Service offerings and availability

3. How We Use Your Information
We process your data for the following purposes:

• Providing services such as account creation, appointment booking, and service matching

• Customer support, including responding to inquiries and feedback

• Security and fraud prevention to protect user data from unauthorized access

We do not sell your data to third parties for marketing purposes.
4. Data Sharing & Third-Party Policies
We may share user data with trusted service providers who help us deliver our Services, such as:

• Customer support platforms

• Payment processors

• Data security and IT infrastructure providers

These providers are bound by strict confidentiality agreements and cannot use your data beyond the scope of our Services.
We do not share your text messaging opt-in data with any third party.
5. SMS Communication Policy
By providing your phone number, you consent to receive SMS updates from Nurse Lynx. Message and data rates may apply.
To opt out of SMS messages, reply "STOP" at any time or manage your preferences in the app settings.
6. Account Deletion & User Rights
We respect your right to control your data. You may delete your Nurse Lynx account permanently by following the steps below.
Option 1: Delete Your Account in the Nurse Lynx App

1. Open the Nurse Lynx app.

1. Go to Settings > Account > Delete Account.

1. Confirm deletion. Your account and associated data will be permanently removed.

Option 2: Request Account Deletion via Email
If you prefer to delete your account manually, email us at:
Email: service@nurselynx.com
Subject: Request for Account Deletion – NurseLynx
Include:

• Your full name

• Your registered email address

• A brief reason for deletion (optional)

Processing Time: Your request will be processed within seven business days, and you will receive a confirmation email once your data has been deleted.
Important Notes

• Account deletion is irreversible – all data, including appointment history, will be permanently erased.

• If you have a subscription or pending transactions, please cancel them before requesting deletion.

• If you need a data export before deletion, request it via email before initiating deletion.

For full details, visit our Account Deletion Policy.
7. Data Security & Protection
We take your security seriously and have implemented industry-standard safeguards, including:

• Encryption for stored data

• Secure data transmission protocols

• Access control mechanisms to protect against unauthorized access

However, no online system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes through our website or app notifications.
Last updated: February 3, 2025
9. Contact Information
For privacy-related inquiries or account deletion requests:
Email: service@nurselynx.com
For account deletion, visit: https://nurselynx.netsolutionindia.com/account-deletion